Comments on: Are you losing sales due to poor customer service? http://www.eonenet.com/internet_marketing_blog/2007/05/03/are-you-losing-customers-due-to-poor-customer-service/ Internet marketing blog of #1 Internet marketing Asia company with tips of Internet marketing in Singapore, Hong Kong, China, Malaysia and Asia, and Internet marketing life-style of founder and CEO Fione Tan Fri, 21 Nov 2008 02:41:07 +0000 http://wordpress.org/?v=2.3.2 By: Matthew http://www.eonenet.com/internet_marketing_blog/2007/05/03/are-you-losing-customers-due-to-poor-customer-service/#comment-8743 Matthew Mon, 11 Jun 2007 08:48:51 +0000 http://www.eonenet.com/internet_marketing_blog/2007/05/03/are-you-losing-customers-due-to-poor-customer-service/#comment-8743 Now aday, Customer services as important as Price and quality. If you got a good products but without any services, Even if they made a purchase from u, they won't come back again! they rather to pay a bit more money to get a better services/ after sales services.. Now aday, Customer services as important as Price and quality. If you got a good products but without any services, Even if they made a purchase from u, they won’t come back again! they rather to pay a bit more money to get a better services/ after sales services..

]]> By: Suhail http://www.eonenet.com/internet_marketing_blog/2007/05/03/are-you-losing-customers-due-to-poor-customer-service/#comment-8673 Suhail Tue, 15 May 2007 16:06:43 +0000 http://www.eonenet.com/internet_marketing_blog/2007/05/03/are-you-losing-customers-due-to-poor-customer-service/#comment-8673 HI all, Customer service has been in my thoughts for a while... since I saw how my boss reacted when a waitress clear the food on our 10 course company dinner. She thought we are done but my boss reacted angrily and call her superior and demand an apology from the waitress! I begin to wonder if CS is about the customer being arrogant and demand to be serve like a king? When the retail, F&B and others industry started emphasis on CS...I observed majority begin to act as being"I Demand to be served"... It should be more like helping the customer to meet their need/wants rather than "serving" as if they are slaves or servant and standing before them like a member of the royal family. Even so we are all human being and nobody is greater than another...it has make one to be arrogant.....I used to react in such manner ....and I remembered when I was in Vermont US I got angry and furious when an elderly lady served my ice cream not the way it should be as in the menu....feeling that I was superior than them....Now I felt that I was wronged to react in such manner.... If they made mistake we forgive them and just write a feedback so that they improve and learn....My conclusion that CS had made one to be walking with the nose pointing up without realising one might trip and fall in doing so..... HI all,

Customer service has been in my thoughts for a while… since I saw how my boss reacted when a waitress clear the food on our 10 course company dinner. She thought we are done but my boss reacted angrily and call her superior and demand an apology from the waitress! I begin to wonder if CS is about the customer being arrogant and demand to be serve like a king? When the retail, F&B and others industry started emphasis on CS…I observed majority begin to act as being”I Demand to be served”… It should be more like helping the customer to meet their need/wants rather than “serving” as if they are slaves or servant and standing before them like a member of the royal family. Even so we are all human being and nobody is greater than another…it has make one to be arrogant…..I used to react in such manner ….and I remembered when I was in Vermont US I got angry and furious when an elderly lady served my ice cream not the way it should be as in the menu….feeling that I was superior than them….Now I felt that I was wronged to react in such manner…. If they made mistake we forgive them and just write a feedback so that they improve and learn….My conclusion that CS had made one to be walking with the nose pointing up without realising one might trip and fall in doing so…..

]]> By: Waken http://www.eonenet.com/internet_marketing_blog/2007/05/03/are-you-losing-customers-due-to-poor-customer-service/#comment-8645 Waken Sun, 06 May 2007 16:41:14 +0000 http://www.eonenet.com/internet_marketing_blog/2007/05/03/are-you-losing-customers-due-to-poor-customer-service/#comment-8645 Couldn\'t agree more with you Fione. Customer service is a vital component of all businesses - online and offline. Couldn\’t agree more with you Fione. Customer service is a vital component of all businesses - online and offline.

]]> By: Nasir http://www.eonenet.com/internet_marketing_blog/2007/05/03/are-you-losing-customers-due-to-poor-customer-service/#comment-8641 Nasir Fri, 04 May 2007 12:46:33 +0000 http://www.eonenet.com/internet_marketing_blog/2007/05/03/are-you-losing-customers-due-to-poor-customer-service/#comment-8641 Wow Fione.... You\'re an inspiration! Wow Fione…. You\’re an inspiration!

]]> By: yingz http://www.eonenet.com/internet_marketing_blog/2007/05/03/are-you-losing-customers-due-to-poor-customer-service/#comment-8639 yingz Thu, 03 May 2007 16:37:27 +0000 http://www.eonenet.com/internet_marketing_blog/2007/05/03/are-you-losing-customers-due-to-poor-customer-service/#comment-8639 Service industry is never easy. The intensity of the feelings customers felt upon experiencing a bad service is much greater than experiencing a good one. So that's why must always maintain the standard or improve. No room for huge mistakes! Service industry is never easy. The intensity of the feelings customers felt upon experiencing a bad service is much greater than experiencing a good one. So that’s why must always maintain the standard or improve. No room for huge mistakes!

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