Are you losing sales due to poor customer service?
Thursday, May 3rd, 2007Business tips by Fione Tan, Internet Marketing Coach
Is customer service still important? How are you ensuring that the quality of your service is good? Even after running my internet business for over 7 years, i can still find flaws and areas of improvement in order to ensure the customers get a great experience when dealing with eOneNet.
I remembered a story that my American expatriate friend, working in Singapore, shared with me about online customer service. Since she was working abroad, she would regularly shop online for gifts to her friends and family members back in USA. During her mother’s birthday, she ordered some gardening books for her mom, from Amazon.com and then called her mom to check whether her mom was happy with the gifts. However, some glitches happened and instead, her mom were sent Algebra and Calculus books.

































